All our products are handmade, therefore the delivery time is up to 14 working days once you complete the order online.
The package will be delivered to you by Fan Curier. You can see the status of your order from your account and you can track the order once it is delivered using the AWB provided by the courier.
We hope you love your order from My Secret. If for some reason, the purchased item(s) are not quite right, we are happy to offer a refund or exchange on full price items, within 14 days of receiving your order.
All returns should be sent back in the original packaging provided (tags, and accessories dust bags, hangers, etc)
The item(s) should be returned unworn and in perfect condition, with all tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns will not be accepted if the strip has been removed (swimwear) or if the items are soiled, and may be sent back to the customer.
If you would like to exchange one item for another, you must return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.
The delivery cost for the refund will be handled by the client.